Vinix Foods (ABN 31 662 609 092) is committed to protecting your personal information. This Privacy Policy applies to services and interactions with Vinix Foods. By using our services you agree and consent to the collection, use and disclosure of your information in connection with providing you our services.
What we collect
The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable. You generally have the option of interacting with us anonymously or using a pseudonym, however, in some instances, this may prevent us from being able to provide you with products and services, for example where you place an order for products online that require ID verification on delivery.
The types of personal information we collect and use information depending on your interaction and transactions with us, including:
- Contact name and details
- Payment and transaction information including type, bank and credit card details etc
- Delivery address or collection details
How we collect
Your personal information may be collected when you
- make a purchase or place an order
- setup an account with Vinix Foods
- send us an enquiry or provide us with feedback
- post a review, rating or comment on our website or social media page
Why we collect personal information
We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:
- to improve our service operations to enhance your customer experience
- to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts
- to register and service your account, including your online account, keeping your information up‐to‐date, and verifying your identity.
- to respond to your query, feedback or concerns
What rights you have over your data
If you have an account or have provided personal information on this site, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal information we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Security
We take protecting the security of personal information seriously and are subject to strict requirements to protect personal information against misuse, interference and loss, as well as unauthorised access, modification and disclosure. These obligations apply whether we hold the information in physical or digital form.
Our credit card processing vendor uses secure socket layer (SSL) technology. We also use a number of other security measures including user access restrictions, locked premises and files, and data backups.
Unfortunately, due to the nature of the internet, the security of the personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, Vinix Foods shall not be responsible or liable for any loss of privacy, disclosure of information, harm, damage or loss that may result from you transmitting information to us in connection with this website.
Contact us about this Privacy Policy
If you have any questions about this Privacy Policy or wish to make a complaint about the way your personal information has been collected, held or used, please contact us at info@vinix.com.au or +61 423 66 22 55.
We aim to respond to your complaint promptly and in reasonable timeframes.